Cerchiamo Shore Excursion Host. Si prega di consultare il nostro sito per questa e altre offerte di lavoro

https://www.careers.msccruises.com/#/vacancies/onboard-jobs/search?paramS=__3__13__1

JOB PURPOSE

• Delivers high standards of service in regards to excursions’ bookings and sales, private shore activities and disembarkation arrangements;

• Provides guests with ports and tours information;

• Executes the back office administrative tasks;

• Escorts the groups and supervises local tour operators during the excursions;

• If necessary, supports local tour guides with language translations;

• Handles guests’ complaints and queries.
JOB REQUIREMENTS (skills, competencies, experience)

• Fluent English, oral and written and 3 additional European languages are required (Italian, Portuguese, German, Spanish and French);

• High School certificate;

• At least 1 year experience in tourism industry or in customer facing roles;

• Previous experience in the cruise industry is a strong advantage;

• Experience in complaints management and selling techniques;

• Computer Literacy, knowledge of Publisher and Fidelio is an advantage;

• STCW95 trainings are compulsory (basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);

• A recognised medical certification is required before starting to work on board.
VISA REQUIREMENTS (if any)

• Possess a valid passport and when possible a seaman book copy.